FREQUENTLY ASKED QUESTIONS
What Is the Warranty?
All our Parts and Units come with a minimum of a 30-day warranty unless otherwise indicated. There is no warranty on plastic parts. How to make a claim is set out in our Refund and Returns Policy.
How Long Will It Take for My Order to Arrive?
All parts listed on our site are either in stock in Canada or in remote inventory. Remote inventory items take about 7–10 business days to arrive at our facilities before shipping to you.
In-stock items: 95% ship the same day.
Delivery timelines depend on the shipping option chosen:
Ground shipping: 5–7 days
Express shipping: 1–2 days
Please note, once the order is handed to the courier, delivery times are beyond our control.
Should I Buy Refurbished Parts?
The short answer is YES, and here is why;
- Our refurbished parts come at a deep discount from the OEM price point.
- Our refurbished parts have been thoroughly tested cleaned and repaired (if needed) and will arrive in “Like-NEW” conditon.
- All of our parts come with a warranty of at least 30 days (plastic parts excepted). See our Refund and Returns Policy.
What Is the Difference Between Third Party Batteries and Toner over the OEM?
To be honest, it’s price.
We work with very carefully selected Battery and Toner suppliers. Our experience in this market has told us that when it comes to consumable products such as these, the customer does not want to spend a fortune but wants a product that is going to work.
Therefore we have taken the time to seek out the BEST third party Battery and Toner/ink suppliers in the industry and exclusively work with their product lines.
