RETURNS

Every return needs a Return Merchandise Authorization (RMA) number. Request one with the Return Authorization form on our Refund and Returns Policy page, within 30 days of delivery, and do not ship the part until the number has been issued. In short:

• An RMA number is valid for 30 days from the day it is issued. Returns without an RMA number, or shipped collect, are refused.
• Good-part returns (a working part ordered in error or no longer needed) must be unused, in their original condition and packaging, with the serial number label intact. A restocking fee of $25 or 25% of the part’s price, whichever is greater, applies to every good-part return. Software, sale items and special order parts cannot be returned as good parts.
• Defective parts are repaired or replaced, at the option of Source I.T. Inc. If no replacement is available, the price of the part is refunded. A part returned as defective that tests good is treated as a good-part return.
• Refunds go to the original payment method once the returned part has been received and tested. We do not offer exchanges: return the part you have and place a new order for the one you need.
• Return shipping, duties and customs charges are the customer’s to pay. Original shipping charges are not refunded.
• Shortages and wrong items must be reported within 48 hours of receiving the order.
• Source I.T. Inc. is not responsible for damage that happens in transit. Customers who receive goods damaged in shipping must notify the shipping carrier and file the claim with them.

The full terms, the return address and the Return Authorization form are on the Refund and Returns Policy page. That page is the policy; this is a summary of it.

SHIPPING POLICY

Shipping costs are calculated using factors including the package’s dimensional weight and the type of shipping service requested, such as FedEx Priority Overnight. Source I.T. Inc. cannot guarantee shipping rates or on-time delivery. Delivery times are subject to the freight carrier’s terms, conditions, service levels and operating circumstances.

If the customer does not provide Source I.T. Inc. with a valid shipping account number or applicable insurance waiver, the customer will be charged the Source I.T. Inc. shipping rate and applicable insurance charges.

The customer is responsible for filing any freight or insurance claims, and for tracing and tracking shipments billed to the customer’s shipping account.

International Orders: If an international order is being drop shipped, the customer must provide Source I.T. Inc. with the required Commercial Invoice. If the customer wishes to bill freight to a third-party shipping account, the freight charges and account information must be included on the customer’s purchase order and are subject to the Third-Party Billing Agreement below. Source I.T. Inc. cannot bill third-party shipping between two countries where the carrier does not permit it. The customer is responsible for tracing and tracking packages after shipment and for providing tracking information to its own customer or end user where required. Source I.T. Inc. cannot be held liable for delays or other issues relating to customs, carrier delays, or other circumstances outside its control.

SHIPPING VIA CANADA POST

Please note that Source I.T. Inc. does not accept responsibility for items lost when shipped via Canada Post. Refunds will not be issued for items that do not arrive when shipped using Canada Post. Where available, choose a tracked and insured shipping service suited to the value of the shipment.

SHIPPING – THIRD-PARTY BILLING AGREEMENT

When the customer places an order and instructs Source I.T. Inc. to use a third-party shipping carrier account for shipment and delivery of products to the customer and/or its end user, the customer authorizes Source I.T. Inc. to bill any and all freight charges or costs related to that shipment and delivery to the account number listed on the order.

The customer represents that it is authorized by the freight carrier or by the end user, as applicable, to use the account number, and that the account number is valid, properly formatted and otherwise correct in all material respects. The customer is responsible for the accuracy and authenticity of the account number.

If the designated carrier rejects billing to or use of the account number, the customer is solely responsible for the resulting freight charges, and authorizes Source I.T. Inc. to charge those freight costs to the customer’s account or to invoice the customer for them separately.

WARRANTY POLICY

Source I.T. Inc. warrants most new and refurbished parts for at least 30 days. There is no warranty on plastic parts. How to make a warranty claim is set out in our Refund and Returns Policy.