Return Eligibility

There are two kinds of return, and the rules differ:

• Good-part return: a working part that was ordered in error or is no longer needed.
• Defective-part return: a part that arrived not working or failed within its warranty.

A good-part return is accepted only if:

• The part is unused and in its original condition.
• It is in its original packaging.
• The tamperproof serial number and identifying labels are intact and unmodified.
• It is the same part that was shipped, with the serial number recorded at the time of shipment.

These cannot be returned as good parts: software, sale items, and special order parts. The warranty still applies if one of them is defective.

A defective part will have been installed, so it does not need to be unused. It must still be the same part that was shipped, with its serial number label intact, and be returned in its original packaging.

Every returned part is inspected, and tested where applicable, when it arrives.

Return Merchandise Authorization (RMA) Policy

Source I.T. Inc. does not accept any return unless a valid RMA number has been issued for it.

Request your RMA with the Return Authorization Request form on this page. Give the order number, part number, quantity, serial number(s), and a brief description of the failure or the reason for the return. Approved RMA numbers are sent by email.

The RMA must be requested within 30 days of delivery. A part that carries a longer warranty can be returned as defective for as long as that warranty lasts.

An RMA number is valid for 30 days from the date it is issued and is cancelled automatically if the part has not been received by then. If your RMA number expires, you may ask for an extension while the part is still within its return or warranty period. An RMA number does not extend that period by itself; any extension must be approved by Source I.T. Inc.

Do not ship a part before its RMA number has been issued. Returns that arrive without a valid RMA number, or that are shipped collect, are refused.

Good Part Returns

An RMA for a good-part return must be requested within 30 days of delivery. No good-part return is authorized after that.

Every good-part return is charged a restocking fee of $25 or 25% of the part's price, whichever is greater. The $25 minimum applies to parts priced under $100; above that the fee is 25% of the price.

The part must meet the conditions under Return Eligibility above. A part that does not meet them may be refused.

Warranty Policy and Defective Parts

Source I.T. Inc. warrants most new and refurbished parts for at least 30 days.

There is no warranty on plastic parts.

A part found to be defective within its warranty period is repaired or replaced, at the option of Source I.T. Inc. If no replacement is available, the price of the part is refunded. Shipping costs are not refunded.

Warranty returns follow the same RMA, packaging, testing, serial number, and shipping requirements as every other return in this policy.

Testing of Returned Products

Parts returned as defective are tested by Source I.T. Inc. using appropriate diagnostic procedures.

A part returned as defective that tests good is treated as a good-part return: the restocking fee of $25 or 25% of the part's price, whichever is greater, applies. If it is a part that cannot be returned as a good part, it is sent back to you at your expense.

HP / Compaq Product Diagnostics

As an authorized HP parts distributor, Source I.T. Inc. tests applicable HP/Compaq products using the most current level of HP diagnostic software available.

HP/Compaq products that pass HP diagnostic software but fail third-party diagnostic software will not be issued an RMA solely on the basis of the third-party software result.

HP/Compaq products returned to Source I.T. Inc. that pass the applicable HP diagnostic testing but fail third-party software may be returned to the customer at the customer's expense.

Advance Replacement for DOA Products

When a part arrives dead on arrival (DOA) and a replacement is in inventory, the replacement may be shipped immediately as a separately billed order using the original purchase order number. It may be shipped using the Source I.T. Inc. shipping account.

When the defective part is returned under its RMA and accepted, the replacement order, including its shipping charges, is credited in accordance with the approved RMA.

If the returned part tests good, the restocking fee of $25 or 25% of the part's price, whichever is greater, applies, and the replacement shipping charges remain yours to pay.

Refunds

Approved refunds are made to the original payment method, once the returned part has been received and tested.

• Good-part return: the price of the part, less the restocking fee.
• Defective part: repair or replacement; if no replacement is available, the price of the part.
• Original shipping charges are not refunded. Any duties, taxes, or fees charged to Source I.T. Inc. on the return are deducted (see Duties, Taxes, and Fees on Returns below).

A refund may be refused if:

• The returned item does not match the original shipment.
• The item shows signs of use, modification, or damage inconsistent with the authorized return.
• The return reason does not align with the returned item.
• The return does not comply with the terms of the issued RMA.

Exchanges

We do not exchange parts. If you need a different part, return the one you have under this policy and place a new order for the part you need.

Late or Missing Refunds

If an approved refund has not reached you:

• Check your bank or card account again.
• Contact your credit card company, as it may take additional time before a refund posts.
• Contact your bank, as processing delays can occur.

If the refund is still outstanding, contact us at support@sourceits.com.

Special Order Parts

Special order parts remain covered by their warranty but cannot be returned as a good-part return. A defective special order part is handled under the warranty and RMA terms of this policy.

Sale Items and Software

Only regular-priced items can be returned as good parts. Sale items are final. Software is non-returnable.

This does not remove warranty coverage for a sale item that is found to be defective and otherwise qualifies under the warranty terms.

Shortages and Wrong Items

Report a shortage, a wrong item, or a quantity discrepancy within 48 hours of receiving the order. Please inspect your shipment as soon as it arrives.

Products Damaged in Transit

Source I.T. Inc. is not responsible for damage that happens in transit.

If your order arrives damaged, notify the shipping carrier and file the insurance or freight claim with them. Keep all packaging and shipping materials, as the carrier may need them for the claim.

Return Packaging Requirements

Returns must be sent back in their original packaging. Items originally shipped on a pallet must be returned on a pallet.

You are responsible for protecting and packaging the part properly for transport. Source I.T. Inc. is not responsible for damage that occurs during return transit.

Shipping Returns

Once your RMA number has been issued, send the return to:

Important Notes:

• You arrange and pay for return shipping, on your own shipping account. Return shipping costs are not refunded.
• Returns shipped collect to Source I.T. Inc. are refused.
• Use a reliable, trackable, and appropriately insured shipping service, particularly for high-value items.
• Source I.T. Inc. is not liable for courier errors, lost items, or damage during return transit.

Return Shipping Costs

Source I.T. Inc. does not cover return shipping costs unless it has agreed otherwise in writing. Original shipping charges are not refunded.

Duties, Taxes, and Fees on Returns

All duties, tariffs, import taxes, brokerage fees, customs charges, or other charges imposed by customs authorities or third parties on the return of an item are the sole responsibility of the customer.

Any such charges incurred by Source I.T. Inc. are deducted from the refund before it is processed. The refund is the amount remaining after duties, taxes, brokerage fees, customs fees, and the restocking fee where it applies.

Orders on Account, Chargebacks, and Invoice Deductions

For an order bought on a Source I.T. Inc. account with payment terms, the original payment method is that account: the refund is issued as a credit memo, which should be referenced when it is used with an invoice payment.

Chargebacks and unauthorized deductions from invoice payments may result in the account being placed on credit hold. Please contact Source I.T. Inc. about any disputed amount or pending return before making a deduction.

Shipping and Delivery of Orders

How orders are shipped, international orders, shipments by Canada Post, and third-party shipping accounts are covered in our Delivery & Return Policies.

Additional Return Terms

Any return that does not meet the authorization, time limit, packaging, serial number, testing, and shipping requirements of this policy may be refused.

By initiating a return, the customer acknowledges and agrees to these terms.

Need Help?

For questions about returns, RMAs, refunds, or warranty coverage on an ASUSPartSource.com order, contact us at support@sourceits.com or through our Contact Us page before you ship anything.

For information about substitute parts, please read our blog post:
Understanding Substitute Parts in the IT Industry: Lessons from the Car Industry

Please review and understand our Terms and Conditions at the time of purchase, as they form a legally binding agreement.